Domiciliary Care
Award-winning care and support in the comfort of your own home, across Cardiff and the Vale.
What we provide
Care tailored to you
ProCare believes the service user should be at the heart of everything we do. We provide award-winning care and support to people with a wide variety of needs within their own home.
Personal care
Help with bathing, dressing, mobility, meals and medication.
Care in your own home
Support that helps you stay independent and safe at home.
Companionship & social support
Friendly support to stay active and connected in your community.
Respite & short-term care
Short-term and sits/respite care to give family carers a break.
Complex & specialist care
Dementia, mental health, physical and learning disability support.
24-hour & live-in care
Round-the-clock and live-in care for more intensive needs.
Who we support
Care for adults aged 18 and over
We are registered with Care Inspectorate Wales (CIW) to provide care and support to adults from 18 years of age through to later life, including those living with:
- Physical disabilities or difficulties
- Learning disabilities or difficulties
- Sensory loss, including dual sensory impairment
- Mental health difficulties and dementia-related illnesses
- A history of substance misuse and alcohol dependency
- Cognitive impairment and challenging behaviour
Areas of care we provide
Staff & training
Skilled, caring professionals
Our carers are carefully selected, fully trained and supported to deliver care with compassion and confidence.
- Fully DBS-checked, referenced and vetted carers
- Extensive induction and mandatory training
- Ongoing development through our in-house training facility
- Specialist care courses for complex needs
Compliments
What our clients say
“After my health declined, I lost confidence in doing even simple things. Since ProCare started supporting me, everything has changed. My carers encourage me to make my own choices and support me to get out of the house again. I'm now doing things I never thought I'd get back to — and I feel like myself again.”
Service user
“My mum has complex needs, and finding the right care was incredibly important to us. From the very beginning, ProCare showed compassion, professionalism, and genuine respect. As a family, we feel reassured knowing she is treated with the dignity she deserves.”
Family member
“Before ProCare, we were constantly worried — especially at night and during personal care routines. Now, the carers are reliable, skilled, and always communicate clearly. That peace of mind has lifted such a weight from our shoulders.”
Family member
“My carers are kind and patient. They help me with things I find difficult, but they also listen to what I want. I feel safe when they're with me, and I like that they take time to talk to me and not rush.”
Service user
“When my husband's condition worsened, we were overwhelmed. The ProCare team stepped in with understanding and calmness. They guided us through what needed to be done and adapted quickly as things changed. Their support during that time meant everything to our family.”
Family member
“Having the same carers visit regularly has made such a difference. They've built a genuine relationship, understand routines, and know exactly how to support. That consistency has created trust — not just for my dad, but for all of us.”
Family member
“I still like to do things myself, and my carers respect that. They help me where I need it but let me stay in control. That means a lot to me. It helps me feel independent and proud.”
Service user
“It's not just the care — it's the kindness. The carers always take that extra moment, whether it's making a cup of tea, having a chat, or noticing when something isn't quite right. You can't train that level of compassion — it comes from who they are.”
Family member
Arrange care today
Speak to our friendly team about how we can support you or your loved one at home.